Why choose us?
Due to Mec-Servs continued growth our incumbent IT supplier could no longer cope with the IT demands placed upon our business with the driving force being the need for our field staff to access our systems remotely. We looked around for an established IT company with a good reputation to help us and selected Impact IT who have more than lived up to their name by creating a huge Impact on our business. Not only did they listen to my specific requirements about our IT needs, they also solved some long outstanding issues and enabled our remote workers / field staff to access our systems in a live environment. As a result of Impact’s involvement we have now seen an increase in efficiency which has allowed us to deliver to our customers what they need. We would highly recommend Impact IT to anyone who needs an IT company they can trust.
Our IT support is of huge importance to us to enable us to effectively do our jobs and manage the business. Impact IT not only provides a first class service but fully understands our set up and needs in fact they are considered to be additional staff members within our company and we rely on them totally for the smooth running of all our IT issues. Their work ethic is second to none and they consistently give us a high level of service, nothing is too much trouble for them and I would certainly have no hesitation in recommending them to any one for the support of any companies IT or Web needs.
I am more than happy for Impact to issue my E mail address to any company that may need a reference for reassurance of the service they provide.
IT support was always something that was a great source of frustration for our company, we’d pay a lot of money and get very little in return, causing disruption in our office and costing us money in lost output. When we decided to choose Impact as our supplier of IT support, we did so with scepticism, however this was soon blown away as they delivered and continue to deliver a high level support package. With engineers who actually know your set up and who care, it’s always easy to speak to someone knowledgeable. Their professionalism in diagnosing the problem and fixing it in a timely fashion ensures that the situation doesn’t become stressful. I would wholeheartedly recommend Impact IT to anyone who needs the security of knowing help is always on hand.’
Following an in depth tender process involving various providers and proposals, Liaison Technology Ltd awarded IMPACT IT a 3-year contract to become our support desk and vendor manager. As our Vendor Manager, IMPACT are responsible for managing and supporting the entire IT operations across the business which includes looking after 3 offices in Worcester, London and Derby and all our remote workers, in total over 200 staff and 60 servers (physical and virtual). In addition to the server and desktop support, they are our single point of contact for all IT related queries, escalating to third parties and managing all tickets as needed.
IMPACT manage our entire server estate which is currently located in two third party providers Nasstar and Azure. They also supply, install and support all desktops, laptops and mobile equipment. We work closely with the IMPACT software development team to create bespoke software and web applications to further enhance our business and operations. We have completed the first year of our three year contract and whilst there have of course been challenges on both sides, we have worked together to overcome these and continue to improve how we work together for mutual benefit. This remains a sound and effective operating model for us and I am pleased that the support we get from the IMPACT team continues to be fast, efficient and effective. I look forward to working closely with them over the remaining two years of the contract and fully expect to be extending this.
The support that Impact have given us has been essential to our growth as a company. They have helped us manage the IT needs at our 3 offices, numerous construction sites and 3 factories. The staff at Impact are very quick to help us with any queries and they manage all our IT needs. Our Site teams work remotely and they have excellent support if they need it. Impact work long hours and are quick to respond to any issues we have. We can’t imagine running our business without them.
Impact IT started working with us when we had a couple of computers working from a small managed office. Since that small start, we as a business have grown exponentially and we now have 1 x warehouses totalling 4000sqm, 1 x training centre, 2 x showrooms and 1 large office with over 125 desks. Throughout our growth, Impact IT has been our IT partner of choice and has been with us every step of the way. Impact IT cover everything for our business from Network Infrastructure (14 physical & virtual servers), IT Support, CCTV installation & Monitoring, Data cabling and Comms. There is no challenge that is too big for Impact and without doubt they always go the extra mile, the technical guys are just that extremely technical and knowledge but approachable as well A couple of years ago, Oak Tree moved into new offices in Bristol, Impact took on the challenge of laying over 18km of network cables and cabling 480 ports, a huge feat that was completed on time and within budget despite a number of changes by the management team. I can honestly say that we would not be able to operate without the support of Impact IT, they are part of our team and are a pleasure to work with.
The team at Impact IT have always been extremely helpful and efficient in solving any IT issues that occur and they provide our Hosted Exchange environment and look after a mixture of PC & Apple desktops and servers. As IT is such a crucial part of our business, it is important that we have an IT partner that we can trust to fix our problems quickly and easily with minimum down time. If you need comfort from knowing that your IT is fully supported, then I can honestly recommend Impact as a great IT company to partner with.
We started working with Impact IT Solutions in 2008 when we asked Jed to design and host our first website. We then decided to move all our IT support over to Impact in 2011 and have never looked back. As with most businesses these days we are reliant on a computer system that works day in and day out and it’s therefore vital that we have a reliable IT supporter; we feel that we have found this in Impact IT Solutions. From the ‘silly questions’ to the more in depth issues that we have face nothing is too much trouble and they always find a solution to any IT problem. Impact IT are a friendly, reliable and trustworthy support to our business. We have recently had to upgrade our main Network Server and most our office computers, this was carried out quickly and efficiently with Impact working through the weekend to minimise the disruption to our business.
We would not hesitate in recommending Impact IT Solutions to anyone and take this opportunity to thank Jed, Nancy and the team for their support and look forward to working together for many years to come
Our computer systems are an integral part of our business and it’s crucial that we have a 100% reliable support & maintenance partner. Impact IT Solutions UK Ltd are proactive & approachable and we were particularly impressed when, on a routine review, they identified that we were missing a significant element to our back-up. ‘Can recommend’