24/7

IT Support

•  Confidence to install & support

Working with quality IT professionals helps mitigate the frustration and potential for loss sometimes presented by office software, hardware, and processes, but it’s not always practical to establish an IT department in-house. Impact IT Solutions offers comprehensive managed IT support & services in Bristol for businesses that need close and immediate attention to any problems that arise along with easy implementation and support for new products and services. Clients can expect 4 and 8 hour response times, both remote and on-site service, dedicated scheduled visits, complimentary replacement parts and loan products, and easy accessibility to qualified techs during the day and after hours.

  Service Like No Other

Business owners can enjoy the confidence that comes with having an experienced and knowledgeable team of IT professionals on-call to handle any issue that comes up, and precise event logging and other passive services keep things running well and prevent difficult issues down the line.

  Key Benefits

We take ownership of the problem and liaise with the 3rd party suppliers, no more back and forth with an IT problem with one supplier blaming another.

  • All our support is backed by our money back guarantee.
  • Log a support call 24/7.
  • Log a support call via our online helpdesk, phone or email.
  • No lengthy contracts.
  • Cost effective transparent pricing and simple to understand.
  • No Platinum, Gold, Silver and Bronze levels of support contracts, we don’t believe in
  • Different support levels depending on a package purchased, Impact only offer one package to all customers regardless of size and that’s a Platinum level.

The best of both worlds

We know that many businesses use different operating systems for different functions and we understand your frustration when one device won’t talk to the other. Unlike many other IT companies, we speak both Windows and Mac, so we understand your issues and can ensure that both systems will work seamlessly together on all your devices, including iPhone and iPad.

We install and support complete solutions and will take the time to fully understand not only your requirements,but also your business which we feel is critical to providing the best and right solution for you. Unlike many other IT Support companies Impact IT embraces the supporting of Mac computers, we welcome any customer whether they have a 100% Mac environment or mixed Windows and Mac we will support your business and make sure that the two systems interact seamlessly and that we pre-empt any problems to ensure that any downtime is kept to a minimum.

The best of both worlds

We know that many businesses use different operating systems for different functions and we understand your frustration when one device won’t talk to the other. Unlike many other IT companies, we speak both Windows and Mac, so we understand your issues and can ensure that both systems will work seamlessly together on all your devices, including iPhone and iPad.

We install and support complete solutions and will take the time to fully understand not only your requirements,but also your business which we feel is critical to providing the best and right solution for you. Unlike many other IT Support companies Impact IT embraces the supporting of Mac computers, we welcome any customer whether they have a 100% Mac environment or mixed Windows and Mac we will support your business and make sure that the two systems interact seamlessly and that we pre-empt any problems to ensure that any downtime is kept to a minimum.

Remote Monitoring

Remote monitoring allows us to identify problems at an early stage, before they become apparent in your system. If an issue arises we can either fix it remotely – preventing further trouble down the line – or speedily dispatch an engineer to your premises to repair the fault.

We can typically respond to a server problem within 15 minutes, and attend to repair an on-site fault within four to eight hours. Our service includes dedicated scheduled visits, complimentary replacement parts and loan products as well as reassuring access to friendly, highly qualified technical staff (throughout the day and after hours).

From unresponsive computers to corrupt files, and from confusing software to tricky hardware installations, there are always complex challenges to be faced when you don’t have the luxury of an in-house IT Department.

Pay-as-you-go IT support is a practical way for your business to get the support it needs without the requirement for costly, long-term contracts. This customization solution means that you can access a team of experienced technicians for as long or as short a time you need to get your operational issues under control,

With Pay-as-you-go you’ll get targeted, prompt help at the time you want it most and you won’t a pay penny more than you need to for the service you receive. It’s a sensible and cost-effective way to eliminate the IT problems that have been holding back your business.

Want the newest and most effective products from the world’s leading suppliers? Out partnerships with major brands keep us up to date with the latest innovations in software and equipment.

Impact IT Solutions offers hosted IT with cloud computing capabilities, opening the door to modern technologies for businesses in a cost-effective and easily managed way.

Want the newest and most effective products from the world’s leading suppliers? Out partnerships with major brands keep us up to date with the latest innovations in software and equipment.

Want the newest and most effective products from the world’s leading suppliers? Out partnerships with major brands keep us up to date with the latest innovations in software and equipment.

Want the newest and most effective products from the world’s leading suppliers? Out partnerships with major brands keep us up to date with the latest innovations in software and equipment.

Want the newest and most effective products from the world’s leading suppliers? Out partnerships with major brands keep us up to date with the latest innovations in software and equipment.

Get in touch and see what we can do for you

Get in touch and see what we can do for you